For the comfort of our team, we have kept our Covid screens up at reception. Our team may also choose to wear face masks if they are unwell. Please don't be shocked or offended. Should you also wish to wear a face mask, you are more than welcome, and we would ask you to bring your personal face mask from home. If you are feeling unwell or have been in contact with someone that is unwell, we would ask you to wear a face mask, wait outside or consider rescheduling your pet's appointment.
It is our clinic's policy that staff will not attend the clinic if Covid positive; we would appreciate the same from our pet-parents.
Book online or call the team on 3391 3991.
When needing food or medication, we appreciate you planning ahead and ordering via our online form, email or by calling the team. Payment over the phone is available to allow a quick collection of products.
Please arrive by your allocated appointment time. Arriving late will impact on your pets and other pets' treatment time. Our reception door will only be locked if we are caring for patients where we can't see you. In these circumstances, please ring the doorbell. Depending on the pets currently visiting our clinic, our team will direct you where to wait. For cat owners, we encourage you to utilise our Purrfect Parking.
Currently, If Brisbane requires lockdown procedures, our team will speak to you via the front door intercom and your mobile phone while you take a seat in our outdoor waiting area. Your pet will be cared for inside the clinic by our veterinary and nursing team.
If the vet requests your direct assistance in restraining your pet during the appointment, the vet will let you know. This is not routine and is strictly at the vet’s discretion. Should this be required, both pet owner and clinic staff will be required to wear a mask.
Currently, our consultations will occur as normal within the consultation room. A pet-parent is welcome to come in and be part of the conversation with our team. While some of our team may continue to wear face masks, this is not compulsory for pet-parents. We would ask if you are unwell or have been in contact with someone that is unwell, that you wear a face mask, wait outside or consider rescheduling your pet's appointment.
This is not currently required.
If Brisbane requires lock-down procedures, our team will speak to you via the front door intercom and your mobile phone while you take a seat in our outdoor waiting area. Your pet will be cared for inside the clinic by our veterinary and nursing team. If the vet requests your direct assistance in restraining your pet during the appointment, the vet will let you know. This is not routine and is strictly at the vet’s discretion. Should this be required, both pet owner and clinic staff will be required to wear a mask.
Tap-n-go payment is the preferred payment method once your pet is finished in consultation. While cash payments are accepted, this is not our preferred method of payment. For pet's who are insured by a PetSure branded pet insurance company, GapOnly visits are now available, offering a smaller out-of-pocket investment in your pet's care.
Should lock down procedures come into place, payment over the phone with your credit card will be appreciated. If collecting your hospitalised pet, and for product order payment, over the phone credit card payments are also available.
Pre-ordering is preferred, but our team is happy to assist you in the clinic if you would like to browse or gain recommendations from our nursing team.
During non-lock down times, our hydrobath is open every Saturday from 8.15am to 12.15pm (no booking required). Please phone us on 3391 3991 or drop into reception to let us know you are ready on the back deck. Our team will look after your dog's bath while you relax on the back deck. Should we require your direct assistance, our team will let you know.
Our Hydrobath will be closed during lock down periods.
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