Covid-19 Update (06-02-23)


With Covid-19 restrictions ever-changing, we prefer to err on the side of caution to keep our pet parents and our clinic team safe and well. Below is what to expect when you next visit Stones Corner Vet. Please note that these expectations might change at any time and this will be communicated to you at your visit.
 

Our team may choose to wear a face masks in the consultation room, please don't be offended. Should you also wish to wear a face mask you are more than welcome, and we would ask you to bring your personal face mask from home. If you are feeling unwell or have been in contact with someone that is unwell we would ask you to wear a face mask, wait outside or consider rescheduling your pet's appointment. 
 

We thank you for your continued understanding at this time.

Preparing for your visit

Book online at www.scvets.com.au or call the team on 3391 3991.

When needing food or medication we still appreciate you planning ahead and order via our online form, email or by calling the team. Payment over the phone is available to allow a quick collection of products.

Arriving at the clinic

We appreciate a limited number of family visiting the clinic where at all possible. This may include only bringing the pet that is booked for the visit.

Arrive by your allocated appointment time. If the reception door is locked, press the intercom, otherwise please come on in. Our team will direct you where to wait, dependent on capacity within the clinic.

In-clinic consultations

Currently, our consultations will occur as normal within the consultation room. A pet-parent is welcome to come in and be part of the conversation with our team. While some of our team may continue to wear face masks, this is not compulsory for pet-parents. We would ask that if you are unwell or have been in contact with someone that is unwell that you wear a face mask, wait outside or consider rescheduling your pet's appointment.

Curbside consultations

This is not currently required. However, if Brisbane requires lock down procedures, our team will speak to you via the front door intercom and your mobile phone while you take a seat in our outdoor waiting area. Your pet will be cared for inside the clinic by our veterinary and nursing team. 

If the vet requests your direct assistance in restraining your pet during the appointment, the vet will let you know. This is not routine and is strictly at the vet’s discretion. Should this be required, both pet owner and clinic staff will be required to wear a mask.

Payment options

Tap-n-go payment is the preferred payment method once your pet is finished in consultation. Should lock down procedures come into place, payment over the phone with your credit card will be appreciated. If collecting your hospitalised pet, and for product order payment, over the phone credit card payments are also available.

While cash payments are accepted, this is not our preferred method of payment.

Purchasing pet food and over-the-counter products

Pre-ordering is preferred however our team is happy to assist you in clinic if you would like to browse or gain recommendations from our nursing team. 

Hydrobath

During non-lock down times, our hydrobath is opened every Saturday from 8.15am to 12.15pm (no booking required). Please phone us on 3391 3991 or drop into reception to let us know you are ready on the back deck. Our team will look after your dog wash while you relax on the back deck. Should we require your direct assistance, our team will let you know.

Our Hydrobath will be closed during lock down periods.
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